Refund Policy.

Please read our refund policy carefully to ensure you are fully aware of your rights and our obligations to you.

We will accept product returns where:

the product is faulty or the product is not fit for the purpose goods of that kind are commonly bought; and

the product does not match the sample or description advertised on the Tadpole Tennis website.

It is important to note that specific refund conditions apply to product returns and product categories such as Items 1, 2 and 3 below.

1. Tennis Equipment

If there is any defect in the product on receipt by you, then it may be returned to us for a refund at that time. Please send the defective goods, complete with any instruction manuals and all accessories back to us with the following details:

Your name and address
Original order number
The reason for the return of the goods

We reserve our right to assess the condition and age of all returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

2. Personalised Products

Unfortunately, we cannot refund or exchange any personalised products such as Tadpole Tennis stationery.

3. Change of Mind Returns

If you change your mind about your purchase, we will offer a refund or exchange when the products are returned to us in a resalable condition. However, please note that we cannot refund or exchange personalised products as outlined in Item 2 above.

If you are in any way unsatisfied with your order, please contact us as soon as possible and no later than 7 days from receipt of goods.

Enquiries

If you have any questions regarding the Tadpole Tennis Refund Policy, please contact us on 0404 019 400.